At [Your Store Name], your satisfaction is our top priority. Please read our comprehensive Refund and Returns Policy below to understand how we handle returns, refunds, and exchanges.
1. Returns Eligibility
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You may return most new, unopened items within 30 calendar days from the date you received your order.
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Items must be returned in their original condition, including all packaging, accessories, manuals, and any promotional items.
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Products that are damaged, used, or missing parts may not be eligible for a refund.
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Certain items are non-returnable (see Section 5).
2. How to Initiate a Return
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Contact our Customer Service team within the 30-day return window via [email/contact form/phone] with your:
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Order number
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Name and contact information
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Reason for return
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Photos of the product (if applicable)
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Our team will provide you with detailed instructions for returning the item.
3. Return Shipping
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Customers are responsible for the cost of return shipping unless:
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The item received was defective or damaged
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We shipped the wrong product
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We recommend using a trackable shipping method or purchasing shipping insurance, as we cannot guarantee receipt of your returned item.
4. Refund Processing
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Once we receive and inspect your returned item, we will notify you via email regarding the approval or rejection of your refund.
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Approved refunds will be processed within 7 to 10 business days and credited to your original payment method.
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Please note:
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Shipping fees are non-refundable except in cases where the return is due to our error.
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Refund amounts may be subject to deductions for restocking fees or damage fees if applicable.
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5. Non-Returnable Items
The following products cannot be returned or refunded:
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Customized or personalized products
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Gift cards and vouchers
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Downloadable digital products and software
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Perishable goods (food, flowers, etc.)
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Health and personal care items
6. Exchanges
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If you wish to exchange an item for a different size, color, or model, please contact us within 30 days of receiving your order.
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Exchanges are subject to product availability.
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You may be responsible for shipping costs associated with the exchange.
7. Damaged or Defective Items
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If your order arrives damaged or defective, please notify us within 48 hours of delivery.
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Provide photos and a detailed description of the issue.
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We will arrange for a replacement or full refund at no extra cost to you.
8. Cancellation Policy
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Orders can be canceled within 24 hours of placement.
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To cancel, please contact customer support immediately.
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Once an order has been shipped, it cannot be canceled.